PrivacySupport
Please include your phone model, the app version (Settings, bottom) and, if it is about purchases or progress, your Player ID (Settings > Privacy).
Common questions
A tile cracked. Did I do something wrong?
The shape fitted but the colour broke a rule. Tap the rule card that blinked to see why, or use the Maâlem's Eye hint (one free every day). Cracks only cost stars, never progress.
I bought something but don't have it
Open the Shop or Settings and tap Restore purchases while online. Coin packs are delivered once; Remove Ads, palettes, the starter pack and the Riad Pass come back after a restore (bonus coins are not given twice).
How do I cancel the Riad Pass?
Subscriptions are managed by the store: Google Play > Profile > Payments & subscriptions, or iPhone Settings > your name > Subscriptions.
I changed phones. Where is my riad?
When you play online, progress is backed up automatically. Install the game on the new phone, open it online and wait a moment; your riad merges back in (nothing you earned is lost).
When does the Daily Courtyard change?
Every day at 00:00 UTC, the same panel for everyone. The Weekly Grand Rosette changes every Monday at 00:00 UTC. One missed day per week keeps your streak.
Can I play offline?
Yes, everything works offline. Leaderboards and cloud backup catch up when you are back online.
Delete my data
See Delete your data.